First Utility Broadband offers three deals for broadband packages. Each lasts a minimum of 18 months with no setup fees or bill spikes at the end of the contracted term. The First Broadband package is the most basic with 17 Mbps. At this speed, customers can stream Netflix, Amazon, iPlayer, etc. using high-definition on up to two screens at once. The next step up is Super First broadband that is a bit faster with speeds of up to 38 Mbps per month. The broadband company’s highest broadband package is called Ultra First broadband at speeds of up to 76 Mbps. Call packages come with the broadband plan and are ‘pay-as-you-go.’ Customers have the option to add extra call packages specified on their calling needs. There are three separate call package options. The evening and weekend call package is perfect for individuals that make UK calls at night between 7pm and 7am Monday to Wednesday and on the weekends from midnight on Friday to midnight on Sunday. This includes 01, 02, and 03 numbers. For customers interested in making UK calls during the day hours. The anytime call package calls to 01, 02 and 03 numbers. This package is good for anytime of the day.
The third package is the international call package. This includes 600 inclusive minutes to landlines in 40 different countries. There is a 75% discount for calls made to mobile phones in a selected 40 countries and a 50% discount on any other international phone call. An inclusive UK call lasts for 60 minutes then hang up and re-dial before the 60 minutes are over to avoid any extra charges. First Utility broadband may also offer discounts to current customers already using their energy services. The line rental of all packages is included and there are no extra upfront fees.
First Utility now offers a broadband service to customers in the UK. The company, founded in 2008, has multi-utility packages for customers to manage their energy, broadband and home-service needs. It began as a small energy start-up and aimed to help customers save money. First Utility is now the largest independent energy and broadband service provider in the UK. Over 1 million homes are powered by First Utility’s gas and electricity. The company’s home services can provide all sorts of around the house help. This includes handymen, cleaners, plumbers, electricians and much more.
The company has saved customers over 500 million pounds through charging less on energy bills. Customers can choose between three broadband deals, energy plans and an on-demand home improvements service. Costs can stay low since the company combines services. All utilities are billed monthly. First Utility will offer three different broadband deals – the First, Super First and Ultra First broadband contract. The contracts last 18 months and do not have set up fees. There are no upfront charges with the broadband deal and the company pledges to not raise customer’s prices when fixed term deals end. The Ultra First broadband gives customers up to 76 Mbps. The line rental is included and there is no connection fee with this package. The tier down is Super First broadband also has a line rental included and no connection fee. This package gives customers up to 38 Mbps. The final deal is First broadband. It includes a line rental and no connection fee. This basic package offers up to 17 Mbps. All package last for a minimum of 18 months. However, First Utility vows to no increase monthly charges on the package when the contract period is over. The broadband package for phone calls is “pay as you go.” There are three extra call packages that customers can add on. These packages include an evening and weekend package, anytime package or international call package.
The contracts first went out to existing customers and are now available to everyone. The line rental is included in the package. For phone calls, customers can add evening and weekends or even consider an international call package. First Utility hopes to launch their broadband service and build their customer base fast. Therefore, they are offering great deals. The broadband package includes unlimited downloads. The download speeds will not slow down during peak hours so customers never should worry about additional charges or issues when downloading music or watching movies. If customers ever have problems with their service, they can look forward to contacting First Utility’s award winning UK call centre. It’s the same call centre that takes energy calls. It has been awarded for Customer Service of the Year for utilities. First Utility was also recognized by Good Housekeeping and was Reader Recommended for service and value. First Utility hopes to cut people’s broadband bills by offering them a fantastic broadband package. The company has already outdone itself among the big six energy companies and now aims at the big four in broadband.
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