Most of you will know the John Lewis Partnership, which owns two of the most successful businesses in retail: John Lewis and Waitrose. Having supplied homewares since the 1800s, the partnership has adapted with the 21st century to offer the latest in home technology. Now, the company have branched into Internet Service Providing. Broadband may have been a new direction for the company but the John Lewis service is not. John Lewis and Waitrose are generally regarded as being amongst the best customer service in the high street, stemming from a renowned good treatment of their staff.
So, John Lewis Broadband is a great option if you’re looking for a network you are familiar with. However there need not be concerns that this is unchartered territory for a retail company established back in 1864, as the services are in fact managed by Plusnet PLC and the company can offer high speeds and unlimited data.
John Lewis Broadband claims to supply the established expertise of Plusnet PLC while maintaining a commitment to maintaining the same high levels of service as offered by the partnership. The John Lewis ethic of customer treatment may contrast from some customers’ previous experiences with ISPs. The basic ideal of the company is a simple, effective product, with emphasis on the customer service they have more than 100 years experience in.
From the John Lewis Partnership brand, with excellent customer service most of you will be familiar with, comes a simple selection of 3 contracts: Standard, Unlimited and Fibre. Each is 12 months long and pledges trustworthy content, clear all inclusive prices and zero tolerance of hidden catches.
They simply vary in data, connection speed, and price. In addition John Lewis Broadband customers are given 3 different straightforward phone options to make up their internet/phone bundle package. It is worth noting that all prices are equal regardless of where in the UK you live, which is a breath of fresh air for those of you who live a bit more ‘out on the sticks’ than most.
Installation of regular broadband options is clear, with a free wireless router being sent over and an engineer only being necessary if the building has no phoneline. Fibre broadband however is not exactly complicated. It can be installed at no additional cost, at a time that suits you.
Additionally any problems that do occur with John Lewis Broadband can be assisted easily with their free, 24/7 UK based customer service line, which promises the high level service offered by the John Lewis Partnership.
John Lewis Broadband offers a selection of simple packages that offer a good service. This service is not overpriced, but resultantly it is not the cheapest of providers either. Aside from this, the simplicity of the bundles offered may not suit everyone. With no standalone broadband deals, no contracts less than 12 months, and rigid broadband packages, this unwillingness to customise may cause an issue for certain customers with a specific idea of what they want.
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